Shipping policy

Order Processing

We aim to process and dispatch all orders within 1–3 working days of receiving payment.

Orders placed on weekends or public holidays will be processed on the next working day.

 

Delivery

We currently deliver within the United Kingdom.

Estimated delivery times will be shown during checkout and may vary depending on the delivery service selected.

Tracking information will be provided where available once your order has been dispatched.

Delivery Delays

While we do everything we can to ensure your order arrives on time, delivery estimates are not guaranteed.

Occasionally, delays may occur due to factors outside our control, including courier delays, severe weather or periods of high demand.

 

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible at sj-media-group@outlook.com or via the Contact Us page.

We'll work with the delivery provider to investigate and do everything we can to resolve the issue promptly.

 

International Shipping

At this time, we only ship within the United Kingdom.

If we expand our delivery destinations in the future, this page will be updated accordingly.

Questions?

If you have any questions about your order or delivery, please visit our Contact Us page or email sj-media-group@outlook.com.